FAQ — Orders, Shipping, Compliance | Estry

Frequently Asked Questions

How do I find the right battery for my device?
Use the Battery Finder to search by battery model, device brand, OEM part number or device model. If nothing matches, send the label photo or part list through the quote form — we cross-reference for you within 24 hours.
What is the minimum order quantity?
There is no minimum for stock orders — you can buy a single unit at the online price. For custom packs or unlisted models, MOQ depends on the pack; the quote will state it clearly.
Do you offer volume discounts?
Yes — automatic at checkout, mix & match any models: 10+ pcs −5%, 20+ pcs −6%, 50+ pcs −8%, 100+ pcs −10%. For recurring or larger volumes, request a quote for deeper pricing.
How fast is shipping? Is it free?
Shipping to the United States is free on every order. Samples dispatch within 48 hours; bulk lead time is confirmed on your quote. Other destinations and terms (FOB/EXW/DAP) are quoted per order.
What compliance documents do you provide?
UN 38.3 test summary and MSDS/SDS are available for every battery model and issued with your order and shipment.
Can I get samples before a bulk order?
Yes. Sample orders ship in 48 hours at the online single-unit price, and sample cost is deducted from your first bulk order — mention it in the quote form.
What if a battery is defective?
Defective units are replaced free of charge. Email your order number and photos and we will arrange the replacement with your next shipment or separately.
Do you support OEM / custom battery packs?
Yes — custom packs, connectors, labels and packaging are quoted per project. Send the specification or a sample through the quote form.